- How long have you been in business?
- Are families limited to a certain number of hours for services needed?
- How flexible can the services be from week to week?
- How much advanced notice is required? Are on-call services available if needed?
- Do you send the same person each time?
- Is your company licensed?
- What training and credentials do your caregivers have?
- What professional training do you provide your staff?
- How do you supervise and evaluate the quality of care?
- What is your billing process?
- Who pays for these services?
- What if I have problems?
- My question isn’t listed here
How long have you been in business?
Are families limited to a certain number of hours for services needed?
We require a 3-hour minimum and 24/7 services can be provided if needed. There is no hourly minimum for transportation services which are billed based upon the trip.
How flexible can the services be from week to week?
We provide our services based on the individual needs of our senior clients and their family members.
How much advanced notice is required? Are on-call services available if needed?
We can only guarantee services scheduled with a minimum of 24-hour advance notice. Same day on call services may be available if needed.
Do you send the same person each time?
We always strive to make a good match and send the same person to your home each time. We understand that changing frequent caregivers can be confusing for our senior clients, especially those with mild to modest dementia; and we believe that building a client-caregiver relationship is important to offer appropriate care.
Is your company licensed?
What training and credentials do your caregivers have?
All of our caregivers are licensed by the State of California, have been registered with the Department of Social Services Home Care Aide Registry and have at least 2 years of experience in home care, assisted living or skilling nursing prior to hiring.
What professional training do you provide your staff?
We provide ongoing training on proper care procedures, transfer skills, identifying and handling emergencies, activities of daily living and handling health conditions of our seniors such as diabetic care, dementia care, and Alzheimer’s care.
How do you supervise and evaluate the quality of care?
In order to ensure the best quality of care is being provided, we develop individual care plans after talking with our senior clients and their family members. The care plan is constantly being monitored and family members receive a report every 2 weeks.
What is your billing process?
Our billing process was made simple for your convenience. We invoice care services via mail or email based on hours worked, mileage if applicable and payments are due upon receipt. We accept all major credit cards payments with no processing fees and self-addressed envelopes are provided for mail-in payments.
Who pays for these services?
Some medical insurance companies and long-term care policies will cover in-home care. We’re happy to provide you more information about CalPERS and Veteran Services. Some people pay for their care privately.
What if I have problems?
Some seniors live independently and their family members live too far to visit on a regular basis. We advise all seniors living alone to have a life alert system in place. If you feel you need help, remember we’re just a phone call away. In serious situations, emergency contacts will be contacted by phone.